SHIPPING & RETURNS

BLACK FRIDAY & CYBER MONDAY SHIPPING

Thank you for shopping our Black Friday/Cyber Monday sale! All wig orders will be shipped off between December 13 and 17, 2021. All other products will be shipped according to standard shipping times. Also, please note local pickup will not be offered for any products purchased during this sale. Thank you so much for your support!

SHIPPING DURING HOLIDAY SEASON & COVID-19 PANDEMIC

It's officially holiday season (Oct-Jan) and we are working to fulfill all orders within a timely manner! However, please allow 2-3 business days to process orders before shipment. All items are shipped via USPS and due to COVID-19 AND the holidays, they are experiencing a delay in delivery times. Please expect about 4-6 business days for your delivery. Once your order is processed and ready for shipment, your tracking information will come to your email. Please check your spam folder if you don’t see it inside your inbox. Orders placed Friday-Sunday or on holidays will be processed the next business day then shipped. If you have not received your order within 2-9 business days, please contact us via email.

SHIPPING

Please allow 1-2 business days to process orders before shipment. All items are shipped via USPS and takes about 3-5 business days for delivery. Once your order is processed and ready for shipment, your tracking information will come to your email. Please check your spam folder if you don’t see it inside your inbox. Orders placed Friday-Sunday or on holidays will be processed the next business day then shipped. Excludes WIGS. 

 

RETURN POLICY

TheKChanelKollection does not offer refunds or exchanges due to sanitation reasons. ALL ORDERS ARE FINAL. Cancellations will not be processed after your order is placed. If there are any issues with your order, please contact me via email.